{"id":1253,"date":"2023-05-02T13:20:22","date_gmt":"2023-05-02T13:20:22","guid":{"rendered":"https:\/\/imgw.designbees.ch\/?page_id=1253"},"modified":"2024-02-14T00:34:53","modified_gmt":"2024-02-13T23:34:53","slug":"support","status":"publish","type":"page","link":"https:\/\/imageware.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1253\" class=\"elementor elementor-1253\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0d444d elementor-section-items-stretch elementor-section-content-top elementor-section-height-min-height imgw_header elementor-section-boxed elementor-section-height-default\" data-id=\"a0d444d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50125b7\" data-id=\"50125b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c65f706 elementor-widget elementor-widget-heading\" data-id=\"c65f706\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">STORM  PROOF<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-637eda5 imgw_submenu elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"637eda5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-1be7c61 colhover1\" data-id=\"1be7c61\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-104c292 colhead clickable elementor-widget elementor-widget-heading\" data-id=\"104c292\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/consulting\/\">Consulting<br>&nbsp;\t<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0205e elementor-widget elementor-widget-image\" data-id=\"5e0205e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"397\" src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim1-1024x508.jpg\" class=\"attachment-large size-large wp-image-7096\" alt=\"\" srcset=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim1-1024x508.jpg 1024w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim1-300x149.jpg 300w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim1-768x381.jpg 768w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim1.jpg 1190w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-06b9a51 colhover1\" data-id=\"06b9a51\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e79b6c8 colhead clickable elementor-widget elementor-widget-heading\" data-id=\"e79b6c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/software-development\/\">Software Developement\u200b<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb9ed7 elementor-widget elementor-widget-image\" data-id=\"dfb9ed7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"397\" src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim2-1024x508.jpg\" class=\"attachment-large size-large wp-image-7098\" alt=\"\" srcset=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim2-1024x508.jpg 1024w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim2-300x149.jpg 300w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim2-768x381.jpg 768w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim2.jpg 1190w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-f546996 colhover1\" data-id=\"f546996\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-148ea56 colhead clickable elementor-widget elementor-widget-heading\" data-id=\"148ea56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/system-engineering\/\">System Engineering\u200b<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d75fa elementor-widget elementor-widget-image\" data-id=\"e0d75fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"397\" src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim3-1024x508.jpg\" class=\"attachment-large size-large wp-image-7100\" alt=\"\" srcset=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim3-1024x508.jpg 1024w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim3-300x149.jpg 300w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim3-768x381.jpg 768w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim3.jpg 1190w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-dff227f colhover1 elementor-hidden-tablet\" data-id=\"dff227f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae4793e colhead clickable elementor-widget elementor-widget-heading\" data-id=\"ae4793e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/training\/\">Training<br>&nbsp;\t<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0cbf22 elementor-widget elementor-widget-image\" data-id=\"c0cbf22\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"397\" src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim5-1024x508.jpg\" class=\"attachment-large size-large wp-image-7102\" alt=\"\" srcset=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim5-1024x508.jpg 1024w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim5-300x149.jpg 300w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim5-768x381.jpg 768w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim5.jpg 1190w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-a1bfc91 colhover1 selected_sub_menu elementor-hidden-tablet\" data-id=\"a1bfc91\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb425c8 colhead clickable elementor-widget elementor-widget-heading\" data-id=\"eb425c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/support\/\">Support\t<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d05170c elementor-widget elementor-widget-image\" data-id=\"d05170c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"397\" src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim6-1024x508.jpeg\" class=\"attachment-large size-large wp-image-7104\" alt=\"\" srcset=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim6-1024x508.jpeg 1024w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim6-300x149.jpeg 300w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim6-768x381.jpeg 768w, https:\/\/imageware.ch\/wp-content\/uploads\/2023\/06\/resim6.jpeg 1190w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff35ea9 imgw_sticky_header elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff35ea9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e0a35f\" data-id=\"8e0a35f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-634207e elementor-widget elementor-widget-spacer\" data-id=\"634207e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03e5432 elementor-widget elementor-widget-ucaddon_back_button\" data-id=\"03e5432\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"ucaddon_back_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<!-- start back-button -->\n<style>\/* widget: back-button *\/\n\n.back-button  i {\n    color: #990001 !important;\n    font-size: 1.5em; \n}\n\n.back-button{\n  border: 0px;\n  outline: 0px;\n  position: absolute;\n  right: -50px;\n}\n\n.imgw_sticky_header\n{\n\tpadding: 0;\n\tcursor: pointer;\n    position: -webkit-sticky !important;\n  \tposition: sticky !important;\n  \ttop: 94vh;\n    z-index: 1000\n}\n\n.is-pinned{\n\tbackground: red !important\n}\n\n\/*Media tablet - landscape*\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .back-button{\n    border: 0px;\n    outline: 0px;\n    margin-left: 0px;\n    background: #fff;\n  }\n}\n\n.back-button:hover, .back-button:active, .back-button:focus{\n  background:none;\n}\n\n<\/style>\n\n<button type=\"button\" class=\"back-button\"><i aria-hidden=\"true\" class=\"fas fa-arrow-circle-up\"><\/i><\/button>\n<!-- end back-button -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccc1a85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccc1a85\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63ac261\" data-id=\"63ac261\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d12d01c elementor-widget elementor-widget-heading\" data-id=\"d12d01c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-07d1448 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"07d1448\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-177ac67\" data-id=\"177ac67\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0cb919 elementor-widget elementor-widget-heading\" data-id=\"c0cb919\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Testing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aa5d09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3aa5d09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82b71a0\" data-id=\"82b71a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef90d63 elementor-widget elementor-widget-text-editor\" data-id=\"ef90d63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ImageWare has its own in-house laboratory environment in which it verifies the quality of your solution right from the start.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e169ed elementor-widget elementor-widget-text-editor\" data-id=\"3e169ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>We test your software configuration in our own in-house laboratory prior to rollout.<\/li><li>Potential fault scenarios are simulated.<\/li><li>Proactive tests, e.g. patches,\u00a0hot fixes<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fac5069 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fac5069\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d5915f\" data-id=\"2d5915f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291eeb3 elementor-widget elementor-widget-heading\" data-id=\"291eeb3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2280e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2280e89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3626cdb\" data-id=\"3626cdb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb0401e elementor-widget elementor-widget-text-editor\" data-id=\"fb0401e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At ImageWare, you will get all the support you need. Of that you can rest assured.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6cccd6 elementor-widget elementor-widget-text-editor\" data-id=\"e6cccd6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Second and third-level support as part of a support agreement<\/li><li>Online support and ticketing<\/li><li>Remote help-desk via Webex\u00a0or TeamViewer<\/li><li>Collaboration services<\/li><li>Vendor case management<\/li><li>On-site support<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dd130a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dd130a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c1ca66\" data-id=\"4c1ca66\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa99267 elementor-widget elementor-widget-heading\" data-id=\"fa99267\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maintenance\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9659df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9659df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57f9a65\" data-id=\"57f9a65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98b597c elementor-widget elementor-widget-text-editor\" data-id=\"98b597c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An appropriate maintenance agreement will help protect your investment in the long term.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4085476 elementor-widget elementor-widget-text-editor\" data-id=\"4085476\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Ongoing support provided after commissioning<\/li><li>Software updates<\/li><li>We adapt your solution to the latest requirements and conditions<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81b0298 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81b0298\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47a4456\" data-id=\"47a4456\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f2a103 elementor-widget elementor-widget-heading\" data-id=\"9f2a103\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support inquiry<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ae9178 imgw_component_parent elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ae9178\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c11956a\" data-id=\"c11956a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8951a3d elementor-widget elementor-widget-ucaddon_usecase_component\" data-id=\"8951a3d\" data-element_type=\"widget\" data-widget_type=\"ucaddon_usecase_component.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<!-- start usecase_component -->\n<style>\/* widget: usecase_component *\/\n\n.card-1 {\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n.non-hoverabled-card-1{\n    opacity: 1;\n    transition: opacity 1s ease 0s;\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n\/*Media tablet - landscape*\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .non-hoverabled-card-1{\n    padding: 10px;\n    margin: 10px;\n    height: 480px;\n  }\n  \n  .title.title-font-size{\n  \tmargin: 5px !important;\n    height: 5em;\n  }\n}\n\n.title{\n color: #990000;\n}\n\n.card-1-content {\n  text-overflow: ellipsis;\n}\n\n.card-title-img{\n\twidth: 100%;\n    height: 150px !important;\n    margin-left: auto;\n    margin-right: auto;\n    object-fit: contain;\n}\n\n.title{\n  text-overflow: ellipsis;\n  word-wrap: break-word; \n  margin-top: 24px;\n  margin-bottom: 24px;\n  height: 4.8em;\n}\n\n.usecase-link{\n\tposition:absolute;\n    bottom: 24px;\n}\n\na.usecase-link:hover {\n    color: rgb(91, 155, 213) !important;\n}\n\na.usecase-link:hover span{\n    color: rgb(91, 155, 213) !important;\n}\n\n<\/style>\n\n\n\n<div class=\"non-hoverabled-card-1\">\n      <img decoding=\"async\"  src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/08\/Phone-3.png\" alt=\"\" class=\"card-title-img\">\n\n      <h1 class=\"title title-font-size\" >Give us a call <\/h1>\n \n      <p class=\"card-1-content\">\n        Tel: +41 (0)31 925 30 20<br> Office hours. Weekdays from 8 a.m. to 5 p.m.except bank holidays in Canton of Bern.\n      <\/p>\n\n      <a href=\"\" class=\"usecase-link\" > <\/a>\n <\/div>\n\n\n\n<!-- end usecase_component -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-97f7dfe\" data-id=\"97f7dfe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7a03c9 elementor-widget elementor-widget-ucaddon_usecase_component\" data-id=\"c7a03c9\" data-element_type=\"widget\" data-widget_type=\"ucaddon_usecase_component.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<!-- start usecase_component -->\n<style>\/* widget: usecase_component *\/\n\n.card-1 {\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n.non-hoverabled-card-1{\n    opacity: 1;\n    transition: opacity 1s ease 0s;\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n\/*Media tablet - landscape*\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .non-hoverabled-card-1{\n    padding: 10px;\n    margin: 10px;\n    height: 480px;\n  }\n  \n  .title.title-font-size{\n  \tmargin: 5px !important;\n    height: 5em;\n  }\n}\n\n.title{\n color: #990000;\n}\n\n.card-1-content {\n  text-overflow: ellipsis;\n}\n\n.card-title-img{\n\twidth: 100%;\n    height: 150px !important;\n    margin-left: auto;\n    margin-right: auto;\n    object-fit: contain;\n}\n\n.title{\n  text-overflow: ellipsis;\n  word-wrap: break-word; \n  margin-top: 24px;\n  margin-bottom: 24px;\n  height: 4.8em;\n}\n\n.usecase-link{\n\tposition:absolute;\n    bottom: 24px;\n}\n\na.usecase-link:hover {\n    color: rgb(91, 155, 213) !important;\n}\n\na.usecase-link:hover span{\n    color: rgb(91, 155, 213) !important;\n}\n\n<\/style>\n\n\n\n<div class=\"non-hoverabled-card-1\">\n      <img decoding=\"async\"  src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/08\/OnlineSupport.png\" alt=\"\" class=\"card-title-img\">\n\n      <h1 class=\"title title-font-size\" >24\/7 online support<\/h1>\n \n      <p class=\"card-1-content\">\n        Helping you help yourself. Around the clock, sevendays a week.\n      <\/p>\n\n      <a href=\"http:\/\/uhd.imageware.ch\/Login.aspx?ReturnUrl=%2f\" class=\"usecase-link\" >LOGiN <\/a>\n <\/div>\n\n\n\n<!-- end usecase_component -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-046425a\" data-id=\"046425a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09d62e0 elementor-widget elementor-widget-ucaddon_usecase_component\" data-id=\"09d62e0\" data-element_type=\"widget\" data-widget_type=\"ucaddon_usecase_component.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<!-- start usecase_component -->\n<style>\/* widget: usecase_component *\/\n\n.card-1 {\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n.non-hoverabled-card-1{\n    opacity: 1;\n    transition: opacity 1s ease 0s;\n    background-color:#f7f7f7;\n    display: flex;\n    flex-direction: column;\n    justify-content: flex-start;\n    padding: 40px;\n    margin:20px;\n    height: 480px;\n}\n\n\/*Media tablet - landscape*\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .non-hoverabled-card-1{\n    padding: 10px;\n    margin: 10px;\n    height: 480px;\n  }\n  \n  .title.title-font-size{\n  \tmargin: 5px !important;\n    height: 5em;\n  }\n}\n\n.title{\n color: #990000;\n}\n\n.card-1-content {\n  text-overflow: ellipsis;\n}\n\n.card-title-img{\n\twidth: 100%;\n    height: 150px !important;\n    margin-left: auto;\n    margin-right: auto;\n    object-fit: contain;\n}\n\n.title{\n  text-overflow: ellipsis;\n  word-wrap: break-word; \n  margin-top: 24px;\n  margin-bottom: 24px;\n  height: 4.8em;\n}\n\n.usecase-link{\n\tposition:absolute;\n    bottom: 24px;\n}\n\na.usecase-link:hover {\n    color: rgb(91, 155, 213) !important;\n}\n\na.usecase-link:hover span{\n    color: rgb(91, 155, 213) !important;\n}\n\n<\/style>\n\n\n\n<div class=\"non-hoverabled-card-1\">\n      <img decoding=\"async\"  src=\"https:\/\/imageware.ch\/wp-content\/uploads\/2023\/08\/Mail.png\" alt=\"\" class=\"card-title-img\">\n\n      <h1 class=\"title title-font-size\" >Drop us a line<\/h1>\n \n      <p class=\"card-1-content\">\n        We will be happy to provide you with assistance. The support team is looking forward to receiving your inquiry.\n      <\/p>\n\n      <a href=\"mailto:support@imageware.ch\" class=\"usecase-link\" >SUPPORT(AT)IMAGEWARE.CH <\/a>\n <\/div>\n\n\n\n<!-- end usecase_component -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f14fa24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f14fa24\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11706ff\" data-id=\"11706ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4ef502 elementor-widget elementor-widget-heading\" data-id=\"d4ef502\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote help desk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb96573 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb96573\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cce3450\" data-id=\"cce3450\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f42bae elementor-widget elementor-widget-text-editor\" data-id=\"8f42bae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>TeamViewer allows on-screen collaboration without having to be in the same room as your colleagues.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e01cc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e01cc6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-664ec6d\" data-id=\"664ec6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f0bfcb elementor-widget elementor-widget-heading\" data-id=\"2f0bfcb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TeamViewer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e17310c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e17310c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dadd4f2\" data-id=\"dadd4f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9f48f2 elementor-widget elementor-widget-text-editor\" data-id=\"c9f48f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>TeamViewer is a cloud-based solution for remote maintenance, remote access, and online meetings.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b92858 imgw_download elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b92858\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d311b4a\" data-id=\"d311b4a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5175cce elementor-widget elementor-widget-heading\" data-id=\"5175cce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/wp-content\/uploads\/2024\/01\/TeamViewerQS_IWAG.exe\"><p>TO THE DOWNLOAD<\/p><\/a><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>STORM PROOF Consulting&nbsp; Software Developement\u200b System Engineering\u200b Training&nbsp; Support Support Testing ImageWare has its own in-house laboratory environment in which it verifies the quality of your solution right from the start. We test your software configuration in our own in-house laboratory prior to rollout. Potential fault scenarios are simulated. Proactive tests, e.g. patches,\u00a0hot fixes Support [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1253","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Imageware AG - Intelligent Information Management Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imageware.ch\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Imageware AG - Intelligent Information Management Solutions\" \/>\n<meta property=\"og:description\" content=\"STORM PROOF Consulting&nbsp; Software Developement\u200b System Engineering\u200b Training&nbsp; Support Support Testing ImageWare has its own in-house laboratory environment in which it verifies the quality of your solution right from the start. We test your software configuration in our own in-house laboratory prior to rollout. Potential fault scenarios are simulated. 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