STORM PROOF
Support
Testing
ImageWare has its own in-house laboratory environment in which it verifies the quality of your solution right from the start.
- We test your software configuration in our own in-house laboratory prior to rollout.
- Potential fault scenarios are simulated.
- Proactive tests, e.g. patches, hot fixes
Support
At ImageWare, you will get all the support you need. Of that you can rest assured.
- Second and third-level support as part of a support agreement
- Online support and ticketing
- Remote help-desk via Webex or TeamViewer
- Collaboration services
- Vendor case management
- On-site support
Maintenance
An appropriate maintenance agreement will help protect your investment in the long term.
- Ongoing support provided after commissioning
- Software updates
- We adapt your solution to the latest requirements and conditions
Support inquiry
Drop us a line
We will be happy to provide you with assistance. The support team is looking forward to receiving your inquiry.
SUPPORT(AT)IMAGEWARE.CHRemote help desk
TeamViewer allows on-screen collaboration without having to be in the same room as your colleagues.
TeamViewer
TeamViewer is a cloud-based solution for remote maintenance, remote access, and online meetings.
