A SOLID ROCK IN THE
DIGITAL FLOOD
Solution
OpenText eDOCS Document management
SeeUnity, Echo content synchronization
Kofax Capture
Data Capturing Software
Wertheim Winc Tools
Software add-ons developed by ImageWare
THE CUSTOMER
Neither torrents of data nor a wave of add-ons can shake eDOCS: Admeira is faring well with a DMS from OpenText coupled with know-how from ImageWare.
Admeira is one of Switzerland’s biggest marketing companies, representing highreach media brands with high credibility and relevance in the print, radio, TV and online domains. With around 300 employees in all parts of the country, Admeira’s goal is to create innovative, practicable and customer-focused solutions that make advertising succeed. Admeira was founded by the three Swiss partners, Ringier, SRG and Swisscom to answer the needs of a constantly changing media and advertising market.
IMAGEWARE IS A COMPETENT AND COMMITTED PARTNER FOR WHOM CUSTOMER SATISFACTION MEANS EVERYTHING
BACKGROUND
The need for a systematic approach to storage originated in the mid-nineties.
Shortly after migrating from Unix to Windows, the then publisuisse decided to
swap its historic file storage system for a document management system (DMS).
The new solution was to store documents in an audit-compliant manner, incorporate unstructured data, and avoid breaks in the media chain. As such, the list of requirements spanned not only integration in existing applications but also the option of digitalizing documents in paper form.
So, in 1996, publisuisse put to sea with eDOCS, OpenText’s flagship solution.
ImageWare was on board right from the start. Hand-in-hand, the two companies set sail towards digital transformation, overcoming several waves of add-ons along the way
WHY IMAGEWARE?
- Customer focus, from the initial quote to the deployment of support «ImageWare is a partner with empathy who puts itself in the customer’s position and operates from this perspective,» says Marc Frischkopf, IT Product Manager at Admeira
- Competent and creative If appropriate, ImageWare comes up with solutions that are less obvious. Marc Frischkopf: «Whether using its own proprietary solutions or third-party software, ImageWare jumps into the gap and paves the way forward.»
- Stability in a dynamic environmentHermann Mühlemann, Director IT Operations & Services was already involvedduring the publisuisse era: «We’ve known many ImageWare employees forquite a few years now. It helps simplify the collaboration process and makesfor stability.»
COLLABORATION WITH IMAGEWARE IS UNCOMPLICATED AND CONDUCTED IN A SPIRIT OF TRUE PARTNERSHIP
THE SOLUTION
In choosing eDOCS, Admeira opted for a stable, enterprise-wide solution. Regardless of their location, staff can capture data securely, process it without breaks in the media chain, and store it in a legally compliant manner. Neither the application used nor the data structure is relevant. You’ll always find what you’re after. Hermann Mühlemann: «When the SRG or Bakom submits a request for older documents, we can put out the correct version straight away.»
When Admeira implemented SharePoint, an interface had to be found. ImageWare recommended to use SeeUnity as the bridge to the new intranet. Marc Frischkopf recalls this particular add-on only too well: «ImageWare looked at the situation, built up the know-how, and implemented the solution on-site without further ado!»
A CENTRALIZED SOLUTION
- A single, centralized DMS solution for the six company sites
- Simple, secure access with mobile devices
INTEGRATION
- Seamless integration in Microsoft Dynamics (Navision) and Salesforce
- Bidirectional integration of Microsoft SharePoint
LEGALLY COMPLIANT
- Seamless document management, from initial storage to archiving
- Document lifecycles fully reproducible thanks to automatic version management
DURABILITY
- In use for more than 20 years
- A flexible solution that can adapt to changing circumstances
CONCLUSION
Customer care in practice — «Doing business with ImageWare is simple and fair», says Mr Mühlemann in summarizing the partnership. «What I really appreciate are the short chains of command, the contact with the owner, and the cost transparency.»
