In a social insurance office, putting together dossiers is proving a difficult task due to the need to procure data from a variety of different sources. Keeping track of a business case is often possible only by accessing various systems and media’s costly and time-consuming affair. A records management system makes document management and archiving much more efficient and reliable. All specialist applications can be integrated seamlessly, which means that the entire dossier can be accessed safely at any time from the application. Even incoming mail can be integrated electronically in the overall process. The solution produces huge savings in time while simplifying daily workflowsSpecialist applications are not appropriate for managing and archiving documents as they can lead to a huge drop in performance and give rise to infrastructural and legal problems. A records management system is the ideal solution.