INCOMING MAIL
At a major collection agency
At a major collection agency, the workload is directly related to the volume of mail that arrives each day. Processing the incoming mail using conventional means is time-consuming, complex and prone to errors. By automating the incoming mail, the entire volume can be digitalized. Document classification and the triage process take place automatically.
After the mail has been classified, the necessary data can be extracted automatically from the documents, validated, and then passed on to the downstream system to trigger the corresponding process (workflow). The images generated are stored in the archive. Automation means that staff are offloaded, their specialist know-how used correctly, and their work satisfaction enhanced. The service to the customer is improved considerably. Both efficiency and quality rise dramatically.
